Frequently Asked Questions

Welcome to the FAQ page of Sofa & Carpet Cleaning. Here, you’ll find answers to the most common questions about our professional furniture, carpet, and car interior cleaning services.
Can’t find your question? Feel free to contact us!

General questions

Q: What does Sofa & Carpet Cleaning do?

A: We specialize in professional cleaning of fabric furniture, carpets, rugs, mattresses, and car interiors. We remove stubborn stains, odors, dust mites, and bacteria, making your interior look fresh and as good as new.

Q: Do you also clean commercial interiors?

A: Yes, we offer our professional cleaning services for:

Offices (office chairs, carpets)
Hospitality businesses (restaurants, cafés, hotels)
Healthcare facilities (waiting areas, hospital beds)
Cinemas & theaters (fabric seats, carpeted floors)
Car dealerships & showrooms (car interiors, showroom floors)

Q: How can I book an appointment?

A: You can easily book an appointment online via our booking page. Simply select the type of cleaning and a preferred time, and we’ll take care of the rest!

Prefer direct contact? No problem! You can also call or send us a WhatsApp message to ask questions or schedule an appointment.

Q: How long does a cleaning session take?

A: The duration depends on the type of furniture or carpet:

Dining chair: ± 15 minutes per chair
Sofa: 60 - 120 minutes (depending on size and level of dirt)
Carpet/rug: 45 - 90 minutes
Car interior: 90 - 165 minutes

Our cleaning process & methods

Q: How does the furniture and carpet cleaning process work?

A: We use a professional deep-cleaning technique that removes dirt, dust, and bacteria deep within the fibers. Our process includes:

Inspection: We assess the fabric type and level of dirt.
Pre-treatment: Stubborn stains are treated with specialized cleaning agents.
Deep cleaning: Powerful equipment loosens and extracts dirt.
Post-treatment: An optional protective layer is applied to prevent future dirt buildup.

Q: How long does it take for my furniture or carpet to dry?

A: The average drying time is between 8 and 24 hours, depending on the fabric type and ventilation. We recommend opening windows or using a fan to speed up the drying process.

Q: Can you remove all stains?

A: We achieve excellent results, but 100% stain removal cannot always be guaranteed. Stains such as ink, paint, urine, or old coffee stains may leave a slight shadow.

Q: Are your cleaning products safe?

A: Yes! We use eco-friendly and hypoallergenic cleaning products that are safe for children, pets, and allergy sufferers.

Pricing & payments

Q: Are there any hidden costs?

A: No, we maintain transparent pricing. There are no call-out or administrative fees.

Q: How can I pay?

A: You can pay safely and easily via:
✅ PIN payment (immediately after cleaning)
✅ Cash
✅ Invoice (for business clients)

Q: Do you offer discounts?

A: Yes! We offer bulk discounts for multiple furniture items at the same location. Contact us for a customized quote.

Cancellations & complaints

Q: Can I cancel my appointment?

A: Yes, you can cancel your appointment free of charge up to 24 hours in advance via email, WhatsApp, or phone.

Q: What happens if I’m not home at the scheduled time?

A: If you are not present at the agreed time, we will charge 35% of the cleaning cost (minimum €50,-).

Q: What if I’m not satisfied with the cleaning?

A: We strive for 100% customer satisfaction. If you’re not happy with the results, let us know within 5 working days at info@sofa-carpetcleaning.nl, and we’ll find a suitable solution.

Orders & returns

Q: How does ordering cleaning products work?

A: We offer eco-friendly cleaning products that you can order through our webshop. Some products are shipped directly from our supplier.

Q: What is the delivery time?

A: The estimated delivery time is stated with each product. Most orders are delivered within 2 to 5 working days.

Q: Can I return a product?

A: Yes! You can return unused products within 14 days. See our return policy for more details.