This is a translation of the original Dutch terms and conditions. In case of discrepancies, the Dutch version prevails.

General terms and conditions Sofa & Carpet Cleaning


Registered Address: Valck Lucassenhof 6, 3972 VM Driebergen-Rijsenburg
Chamber of Commerce (KvK) Number: 80010032

Article 1: Definitions

In these general terms and conditions, the following definitions apply:

  • Client: The natural or legal person using the services of Sofa & Carpet Cleaning.
  • Agreement: The contract between Sofa & Carpet Cleaning and the client regarding the execution of cleaning services.
  • Services: The cleaning and maintenance services provided by Sofa & Carpet Cleaning.

Article 2: Applicability

2.1. These general terms and conditions apply to all quotations, assignments, and agreements of Sofa & Carpet Cleaning.

2.2. Deviations from these terms are only valid if agreed upon in writing.

Article 3: Offer and conclusion of agreements

3.1. All quotations are non-binding unless otherwise stated.

3.2. The client must report any relevant details that may affect the execution of the services in a timely manner. Failure to do so will result in a €50,- surcharge.

3.3. The agreement is considered final after written or digital confirmation by Sofa & Carpet Cleaning.

Article 4: Prices and rates

4.1. All prices are agreed upon in advance and include VAT.

4.2. Sofa & Carpet Cleaning reserves the right to adjust rates if more than 60 days pass between order confirmation and service execution.

4.3. Any additional costs (such as transport or special treatments) will be discussed with the client in advance.

4.4. Sofa & Carpet Cleaning reserves the right to periodically adjust rates based on market conditions.

Article 5: Cancellation

5.1. Cancellations can be made free of charge up to two working days before the scheduled date.

5.2. Cancellations must be communicated in writing, via WhatsApp, by phone, or by email.

5.3. Late cancellations will result in a charge of 35% of the total amount, with a minimum of €50,-.

Article 6: Complaints and claims

6.1. Complaints about the executed services must be reported in writing or digitally within five working days.

6.2. Complaints submitted after this period will not be considered.

Article 7: Warranty

7.1. Sofa & Carpet Cleaning guarantees maximum effort to achieve an optimal cosmetic result.

7.2. Full removal of stains caused by coffee, wine, urine, or chemicals cannot be guaranteed.

7.3. The removal of odors, such as smoke or pet odors, is not 100% guaranteed.

Article 8: Liability

8.1. Sofa & Carpet Cleaning is only liable for direct damage resulting from proven negligence.

8.2. Sofa & Carpet Cleaning is not liable for:

  • Damage caused by premature use of cleaned furniture.
  • Loss or damage of property without proven negligence.
  • Color bleeding or stains that were not reported beforehand.

Article 9: Transport

9.1. When transporting furniture or other belongings, the risk during transport remains with the client.

Article 10: Payment

For private clients:
10.1. Payment must be made immediately after service completion via PIN or cash.

 

For business clients:
10.2. Payment must be made within 14 days of the invoice date.

10.3. If the payment deadline is exceeded, statutory interest will be charged.

10.4. In the event of collection procedures, extrajudicial collection costs of 15% of the principal amount will be charged.

Article 11: Privacy

11.1. Sofa & Carpet Cleaning processes personal data in accordance with applicable privacy laws. See our privacy policy for more information.

Article 12: Force majeure

12.1. In the event of force majeure, Sofa & Carpet Cleaning may terminate the agreement without liability for damages.

12.2. Force majeure includes situations such as illness, natural disasters, and transportation issues beyond Sofa & Carpet Cleaning’s control.

Article 13: Intellectual property

13.1. Sofa & Carpet Cleaning reserves the right to use photos of completed work for marketing purposes unless the client objects in advance.

Article 14: Disputes

14.1. These general terms and conditions are governed by Dutch law.

14.2. Disputes will first be submitted to a mediator. If no resolution is reached, the dispute will be presented to the competent court in the jurisdiction of Sofa & Carpet Cleaning’s registered office.

Article 15: Changes to terms and conditions

15.1. Sofa & Carpet Cleaning reserves the right to amend these general terms and conditions. Changes will be communicated in advance via email or published on the website.

15.2. Continued use of our services after changes have been made implies acceptance of the updated terms and conditions.