This is a translation of the original Dutch privacy policy. In case of discrepancies, the Dutch version prevails.

Privacy policy Sofa & Carpet Cleaning


Registered Address: Valck Lucassenhof 6, 3972 VM Driebergen-Rijsenburg

Sofa & Carpet Cleaning is responsible for processing personal data as described in this privacy policy.

What personal data do we process?

Sofa & Carpet Cleaning processes your personal data because you use our services and/or provide this information to us yourself. The following data may be processed:

  • First and last name
  • Phone number
  • Email address
  • Address details (for invoicing or service execution)
  • Any additional information you voluntarily provide via our contact form, email, or telephone communication

Special and/or sensitive personal data

Our website and services are not intended for individuals under the age of 16 unless permission is given by a parent or guardian. However, we cannot verify whether a visitor is older than 16. Therefore, we recommend that parents be involved in their children’s online activities.

If you suspect that we have collected personal data from a minor without consent, please contact us at info@sofa-carpetcleaning.nl, and we will promptly delete this information.

How do we collect your personal data?

We collect personal data in the following ways:

  • When you fill out a contact form on our website
  • When you call us, send an email, or use WhatsApp
  • When you book an appointment through our online booking tool
  • Through interactions during the execution of our services

Why do we process personal data?

Sofa & Carpet Cleaning processes your personal data solely for the following purposes:

Communication:

  • To contact you regarding your appointment or inquiries.
  • To inform you of any changes to our services.

Service execution:

  • To schedule and carry out our cleaning services.
  • To process payments.

Marketing and promotion (with consent):

  • To send you offers and newsletters about our services.

Legal obligations:

  • For tax declarations and other legal requirements.

How long do we store your data?

We do not retain your personal data for longer than necessary for the purposes for which they were collected.

  • Contact details: Up to 5 years after the last contact, unless you request earlier deletion.
  • Invoice and payment data: 7 years (as legally required for tax purposes).
  • Marketing data: Until you unsubscribe.

Automated decision-making

Sofa & Carpet Cleaning does not use automated decision-making systems that have significant consequences for individuals. All decisions are reviewed by our employees.

How do we secure your data?

Sofa & Carpet Cleaning takes the protection of your data seriously and has implemented appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unlawful modification.

 

Our security measures include:

  • Encrypted connections (SSL) for our website and communication channels
  • Secure storage of data on servers with restricted access
  • Regular backups and updates of our systems
  • Limited access to personal data to authorized personnel only

 

If you believe your data is not properly secured or if there are indications of misuse, please contact us at info@sofa-carpetcleaning.nl.

Sharing personal data with third parties

We do not sell your data to third parties. Data is only shared when necessary for service execution or to comply with legal obligations.

 

We have data processing agreements with our partners (such as hosting providers and booking systems) to ensure the same level of security and confidentiality. We remain responsible for these data processing activities.

Your rights

You have the following rights regarding your personal data:

  • Access: Request an overview of the data we process about you.
  • Correction: Request corrections to incorrect or incomplete data.
  • Deletion: Request deletion of your data, unless this conflicts with legal obligations.
  • Restriction of processing: Request limited use of your data.
  • Data portability: Receive a copy of your data in a structured, common format.
  • Objection: Object to the processing of your data.

 

To exercise your rights, contact us at info@sofa-carpetcleaning.nl. We will respond within 30 days.

Cookies

 

Changes to this privacy policy

Sofa & Carpet Cleaning reserves the right to update this privacy policy. We recommend reviewing this page regularly to stay informed of any changes.